Home
UBA H2H Project
A secured and encrypted bi-directional data exchange solution that would eliminate manual handling of Internet banking service requests from customer ERP and SFTP systems.
A case study by:
Babatunde Olawale Ogunsusi
What is this project about?
UBA H2H Flexware, a solution that aimed at enhancing the automation of payment processing and reporting for UBA clients by providing a middleware interface for their various ERP platforms and file servers. The Bank wanted a secure and encrypted bi-directional data exchange solution that would eliminate manual handling of Internet banking service requests from customer ERP and SFTP systems.
Timeline:
3 Months
User research and design process by:
Babatunde Olawale Ogunsusi
Tools used:
Figma
Project overview
PROBLEM
UBA H2H Flexware addresses the challenge of inefficient payment processing and reporting for UBA clients by providing a secure middleware interface. This solution automates data exchange between clients' ERP platforms and UBA's systems, eliminating manual handling and enhancing security. The key objectives include automation, integration, security, efficiency, and compliance. Ultimately, UBA H2H Flexware aims to streamline operations, reduce errors, and ensure regulatory compliance, thereby improving the overall banking experience for UBA clients.
PROCESS
Research and analysis
The development of UBA H2H Flexware involved thorough research and analysis encompassing market trends, client needs, technical requirements, security assessments, workflow analysis, user experience research, regulatory compliance, and risk assessment to inform the design, development, and implementation of a comprehensive middleware solution tailored to meet the needs of UBA's clients while ensuring adherence to industry standards and best practices.
Idea Generation
The idea generation process for developing UBA H2H Flexware involved collaborative brainstorming sessions, exploration of emerging technologies, iterative prototyping with user feedback, cross-functional collaboration, a focus on user-centric design principles, and alignment with business goals to generate innovative solutions addressing the specific pain points and challenges faced by UBA's clients in payment processing and reporting.
Design and Testing
The design and testing phase for developing UBA H2H Flexware involved iterative design iterations, comprehensive testing across various stages of development, prioritization of accessibility, security, scalability, and performance, as well as continuous feedback incorporation to ensure the delivery of a user-centric, secure, and high-performance solution addressing the specific needs of UBA's clients in payment processing and reporting.
Evaluation and Refining
During the evaluation and refinement phase of UBA H2H Flexware development, user feedback was actively collected, performance was analyzed, iterative improvements were made, bug fixes were implemented, regulatory compliance was ensured, user training and support were provided, and a focus on continuous improvement was maintained to deliver a reliable, user-friendly, and high-performance solution for UBA's clients in payment processing and reporting.
Project goal
SOLUTION
UBA H2H Flexware is a solution aimed at automating payment processing and reporting for UBA clients. It offers a middleware interface for integrating with clients' ERP platforms and file servers, ensuring secure and encrypted bi-directional data exchange. Key features include automation, security, bi-directional data exchange, and elimination of manual handling. This solution enhances operational efficiency, reduces errors, and ensures seamless communication between clients' systems and the bank's infrastructure.
Project research
USER RESEARCH
The user research on H2H Flexware, a middleware solution for payment processing and reporting, revealed high satisfaction levels with its user interface, security measures, and integration capabilities. However, challenges were noted in the initial onboarding process and occasional performance issues. Overall, users expressed a positive experience with the platform but suggested improvements in onboarding procedures and error handling mechanisms to enhance user satisfaction further.
USER INTERVIEWS
We carried out interview sessions with 15 individuals. This helped us understand their frustrations and needs much better.
Interview Questions
  1. Can you provide an overview of your organization's current payment processing and reporting methods?
  1. What challenges do you currently face in managing payment processing and reporting tasks?
  1. How important is security and encryption in your organization's financial transactions?
  1. What are your expectations from a middleware solution like UBA H2H Flexware in terms of streamlining payment processing and reporting?
  1. How do you envision the integration of UBA H2H Flexware with your existing ERP platforms and file servers?
  1. How do you currently manage transaction approval workflows, and how would you like to see this process improved with UBA H2H Flexware?
Interview With
Mr. Habib Fawas (Chief Finacial Officer)
  1. Currently, we use a combination of manual data entry and spreadsheets to manage our payment processing and reporting tasks.
  1. Our current methods are time-consuming and prone to errors, leading to delays in processing and reporting accuracy issues.
  1. Security and encryption are paramount for us, especially when handling sensitive financial transactions. We need assurance that our data is protected against unauthorized access.
  1. We expect UBA H2H Flexware to streamline our payment processing and reporting tasks, automate repetitive processes, and provide a secure platform for data exchange.
  1. We hope that UBA H2H Flexware seamlessly integrates with our ERP platforms and file servers, minimizing disruption to our current workflows.
  1. Currently, transaction approval workflows are managed manually, which can be cumbersome. With UBA H2H Flexware, we expect a streamlined process with configurable approval levels.
Key insights
  1. The organization relies on manual data entry and spreadsheets, leading to inefficiencies and errors in payment processing and reporting tasks.
  1. Security and encryption are paramount for the organization, especially in handling sensitive financial transactions, demonstrating a strong commitment to data protection.
  1. Expectations for UBA H2H Flexware include streamlining processes, automating tasks, and providing a secure data exchange platform to address current challenges effectively.
  1. Seamless integration with existing ERP platforms and file servers is a priority to minimize disruption to workflows and ensure interoperability.
  1. There is a need to optimize transaction approval workflows, as the current manual process is described as cumbersome, highlighting the desire for improved efficiency and flexibility in approval processes.
Mr. David Ayam
30yrs old Operation Manager
David is an operations manager at a retail chain. he oversees payment processing operations and ensures smooth transactions across various store locations.
Frustrations
  1. Manual Transaction Approval: Olivia finds the manual transaction approval process cumbersome and time-consuming.
  1. Lack of Visibility: She lacks visibility into transaction status and history, leading to difficulty in tracking payments.
  1. Managing a heavy workload and addressing the needs of a diverse patient population within limited appointment times
Goals
  1. A robust hospital management system that is reliable, secure, and scalable to meet the hospital's growing needs.
  1. Integration with electronic health records (EHR) to access comprehensive patient information and medical histories.
  1. Inefficient Workflows: The current payment processing workflows are inefficient, resulting in delays and errors
Mr. Declan Rice
50yrs old Finance Director
Rice is a finance director at a multinational corporation. He oversees financial operations and ensures compliance with regulatory standards and internal policies.
Frustrations
  1. Security Concerns: Rice is frustrated by the lack of robust security measures in the current payment processing system, which poses a risk to sensitive financial data.
  1. Compliance Challenges: Ensuring compliance with regulatory standards and internal policies is a constant challenge for Frank, given the complexity of the financial landscape..
  1. Scalability Issues: The current system struggles to handle the growing volume of transactions, leading to scalability issues.
Goals
  1. Enhanced Security: Rice's primary goal is to implement a solution with advanced security features to protect sensitive financial data effectively.
  1. Regulatory Compliance: He aims to ensure compliance with regulatory standards and internal policies by implementing a solution that offers robust compliance management capabilities..
  1. Scalable Solution: Rice seeks a scalable solution like UBA H2H Flexware that can accommodate the company's growth and handle increasing transaction volumes without compromising performance or security.
User flow
The user flow displays the sequence of actions taken by the user from launch till completion.
UI Guide
Our brand guide covers color schemes , font selection, Logo construction
Colors
Colors carefully picked to ensure a seamless experience
Fonts
Inter
High Fidelity Design
Onboarding
Corporate User Dashboard
Displays every transaction with their respective statuses(pending, processed, cancelled) and their total.
Integration
REST service and key generation
Report
Report gives an overview information of all past and existing transactions
Corporate User Dasboard
Displays every transaction with their respective statuses(pending, processed, cancelled)
Integration
REST service and key generation
Report
Report gives an overview information of all past and existing transactions
What we learned
Conclusion
From user interviews, we learned about the challenges faced in payment processing and reporting, including manual workflows leading to errors and delays, the need for streamlined approval processes, and the importance of security and encryption in data exchange, which informed the development of UBA H2H Flexware to address these pain points effectively.
What we learned
  1. Challenges with manual payment processing workflows leading to errors and delays.
  1. Frustrations with the cumbersome nature of transaction approval processes.
  1. Concerns regarding the lack of visibility into transaction status and history.
  1. Importance placed on security and encryption in data exchange processes.
  1. Desire for streamlined approval workflows and automation of repetitive tasks.
  1. Need for a solution that seamlessly integrates with existing ERP platforms and file servers.
  1. Preference for a user-friendly interface and intuitive navigation.
Key Insights
  1. Streamlining payment processing workflows and automating repetitive tasks are critical for addressing user challenges effectively.
  1. Robust security measures, including encryption and compliance with regulatory standards, are paramount for ensuring data integrity and protection.
  1. Seamless integration with existing ERP platforms and file servers is essential to minimize disruption to current workflows.
  1. Real-time insights into payment status and transaction history are highly valued by users for informed decision-making.
  1. User-friendly interfaces and intuitive navigation are key factors in enhancing user satisfaction and adoption of the solution.
Made with Gamma