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CIVISHEALTH,
Hospital Management sytem.

A case study by
Babatunde Olawale Ogunsusi
What is this project about?
The Civis Health Solution is an Electronic Management Record (EMR) / Hospital Management Information System (HMIS) solution that provides the healthcare industry with adequate tools to manage and automate their operational, financial, and administrative functions. The product can be access via the web channel.
Timeline:
3 months
User research and design process by:
Babatunde Olawale Ogunsusi
Tools used:
Figma
Project overview
PROBLEM
Over the years, hospitals adopt the traditional record management system which is inefficient. While some hospitals have adopted the electronic medical record keeping model, many medical institutions in Africa still operate the traditional data capturing, storage and retrieval model, which is associated with data redundancy and inconsistency, inefficient file handling, data privacy and protection issues due to access to data by unauthorized persons, lack of transparency in account and inventory management, as well as inefficient appointment / schedule management. On a related note, customers often forget to bring their medical cards to the medical institution, and cases of misplaced cards have also been recorded. The traditional record management system makes it difficult for medical institution to manage their daily operations efficiently and effectively.
PROCESS
Research and analysis
The research and analysis for CivisHealth aims to comprehensively understand healthcare trends, identify improvement opportunities, and inform evidence-based decision-making through literature review, data analysis, stakeholder engagement, geospatial analysis, and predictive modeling, culminating in actionable recommendations.
Idea Generation
Developing a comprehensive telehealth program coupled with community health worker outreach and leveraging data analytics for personalized patient engagement, CivisHealth aims to address disparities, empower patients, and drive innovation in healthcare delivery.
Design and Testing
Design and testing for CivisHealth involves iterative development of user-centered telehealth solutions and community health worker programs, incorporating robust data analytics for personalized patient engagement, followed by rigorous testing and evaluation to ensure effectiveness, scalability, and user satisfaction.
Evaluation and Refining
Evaluation and refining for CivisHealth entails systematically assessing the impact, usability, and scalability of telehealth solutions, community health worker programs, and data analytics initiatives through metrics such as patient outcomes, user satisfaction, and operational efficiency, followed by iterative refinement based on feedback and performance insights to continually enhance effectiveness and address evolving healthcare needs.
Project goal
SOLUTION
we aim to develop an Electronic Management Record (EMR) / Hospital Management Information System (HMIS) solution that provides the healthcare industry the necessary tools to manage and automate their operational, financial and administrative functions.
The project aims at the development of EMR/HMIS solution that seamlessly supports patient onboarding, staff-patient interaction management, healthcare financial and administrative functions.
Project research
USER RESEARCH
Learning about users for CivisHealth involves conducting comprehensive user research to understand the diverse needs, preferences, and challenges of stakeholders including patients, healthcare providers, administrators, and community members, utilizing methods such as interviews, surveys, and observation to gather insights, and leveraging data analytics to analyze user interactions and behaviors, ultimately informing the design and development of tailored healthcare solutions that meet user needs and drive positive outcomes.
USER INTERVIEWS
We carried out interview sessions with x individuals. This helped us understand their frustrations and needs much better.
Interview Questions
  1. Can you walk me through your current process for registering patients manually?
  1. What are some of the challenges or pain points you encounter with the manual registration process?
  1. How do you currently keep records of patient information using traditional methods?
  1. What limitations do you experience with the manual/traditional record-keeping approach?
  1. In what ways do you envision combining manual and automated solutions in your daily operations?
Interview With
Dr. Olawale Josh (Medical Doctor)
  1. Combine manual and automated solution in daily operations. Solution name was not disclosed - the Doctor would provide it as soon as he gets the name.
  1. Manual registration of Patient.
  1. Manual/traditional way of keeping record
  1. I would likely be highly receptive to an EMR/HMIS solution as long as it addresses the potential challenges effectively.
  1. Successful adoption will likely require clear communication about the tool's purpose and benefits, along with proper training and support to ensure accurate data interpretation and integration into existing workflows.
User Personas
Dr. Olawale Josh
30yrs old Medical Doctor
Dr. Olawale Josh is dedicated to providing comprehensive and compassionate care to her patients, ranging from routine check-ups to the management of chronic conditions.
Frustrations
  1. Keeping up with advancements in medical technology and treatments while balancing administrative tasks.
  1. Communicating complex medical information in a clear and understandable manner to patients with varying levels of health literacy.
  1. Managing a heavy workload and addressing the needs of a diverse patient population within limited appointment times
Goals
  1. A robust hospital management system that is reliable, secure, and scalable to meet the hospital's growing needs.
  1. Integration with electronic health records (EHR) to access comprehensive patient information and medical histories.
  1. Access to a hospital management system that facilitates efficient patient admissions, transfers, and discharges.
Dr. Emeka Festus
50yrs old Head Nurse
Emeka Festus is responsible for managing the nursing staff, coordinating patient care, ensuring adherence to medical protocols, and maintaining high standards of patient safety and satisfaction.
Frustrations
  1. Balancing the demands of patient care with administrative responsibilities.
  1. Managing a diverse team of nurses with varying levels of experience and expertise.
  1. Balancing the demands of patient care with administrative responsibilities.
Goals
  1. A robust hospital management system that is reliable, secure, and scalable to meet the hospital's growing needs.
  1. Integration with electronic health records (EHR) to access comprehensive patient information and medical histories.
  1. Access to a hospital management system that facilitates efficient patient admissions, transfers, and discharges.
UI Guide
Our brand guide covers color schemes , font selection, Logo construction
Colors
Colors carefully picked to ensure a seamless experience
Fonts
Rubik
Patient Portal
Patient Blood Management
Appointment with Queue Management system
What we learned
Conclusion
During the user interviews, we learned that the stakeholders currently rely on manual processes for patient registration and record-keeping, which presents challenges and limitations in terms of efficiency and data management. However, they expressed openness to adopting an Electronic Medical Record (EMR) or Hospital Management Information System (HMIS) solution, provided it effectively addresses their needs and concerns. Key insights included the desire for clear communication about the tool's purpose and benefits, along with the need for proper training and support to ensure successful adoption and integration into existing workflows. Additionally, stakeholders emphasized the importance of features that streamline operations and improve patient care while maintaining data accuracy and security.
What we learned
  1. Stakeholders currently rely on manual processes for patient registration and record-keeping.
  1. Manual processes present challenges and limitations in terms of efficiency and data management.
  1. Stakeholders are open to adopting an Electronic Medical Record (EMR) or Hospital Management Information System (HMIS) solution.
  1. Clear communication about the tool's purpose and benefits is crucial for successful adoption.
  1. Proper training and support are necessary to ensure accurate data interpretation and integration into existing workflows.
  1. Stakeholders emphasize the importance of features that streamline operations and improve patient care while maintaining data accuracy and security.
Key Insights
  1. Current reliance on manual processes for patient registration and record-keeping.
  1. Openness to adopting an Electronic Medical Record (EMR) or Hospital Management Information System (HMIS) solution.
  1. Importance of clear communication about the tool's purpose and benefits for successful adoption.
  1. Need for proper training and support to ensure accurate data interpretation and integration into existing workflows.
  1. Emphasis on features that streamline operations and improve patient care while maintaining data accuracy and security.
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